Integrations · Intercom
Intercom, with the revenue at stake beside every account.
A customer with an open support conversation and a usage drop is a different call than one with neither. Keep brings open Intercom conversations into its churn alerts, and tells your support team inside Intercom when an account is at risk.
What changes with Intercom connected
Risk alerts show whether the customer has open conversations with your team, so whoever picks up the alert knows if support is already talking to them.
Support sees the other side: an internal note on the contact in Intercom saying the account is at risk, why, and how much MRR it represents. Internal notes are visible to your team, never to the customer.
What Keep reads and writes
| — | Keep and Intercom |
|---|---|
| Connection | OAuth. US, EU, and Australia regions. |
| Reads | Open conversations and the email of the contacts involved. |
| Writes | An internal note on the contact when the account becomes at risk. |
| Stores | The access token, encrypted with AES-256-GCM. |
How to connect
Connect Stripe
Keep needs your paying customers and their MRR first.
Authorize Intercom
Approve Keep in Intercom. No key to paste.
Watch the next alert
The next at-risk account shows its open conversations, and a note appears on the contact in Intercom.
Questions
- Will customers see the notes Keep leaves?
- No. Keep writes internal notes, which Intercom shows only to your team.
- Does Keep send messages to my customers through Intercom?
- No. Keep never messages your customers. It reads conversations and writes internal notes only.
- Which plan includes Intercom?
- Every plan. All Keep features, including every integration, are in all plans; the difference between plans is monitored MRR.
Other integrations
Give support the revenue context.
Connect Stripe and Intercom and see open conversations beside every at-risk account.